
Emerald Smart Shrm-Scp
As a change agent, I bring a career-long track record of overhauling existing HR processes to champion positive,... | Atlanta, Georgia, United States
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Emerald Smart Shrm-Scp’s Emails sm****@ba****.com
Emerald Smart Shrm-Scp’s Phone Numbers No phone number available.
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Emerald Smart Shrm-Scp’s Location Atlanta, Georgia, United States
Emerald Smart Shrm-Scp’s Expertise As a change agent, I bring a career-long track record of overhauling existing HR processes to champion positive, collaborative, and highly engaged workplaces. I am known for ensuring compliance with federal, state, and local employment laws. My strengths include conducting employee relations investigations, directing enterprise-wide HR programs, and cultivating high-performing talent pools. Advising leadership teams, I consistently guide the implementation of corrective actions that resolve critical issues. I pride myself on being able to drive corporate growth due to my unique combination of analytical, leadership, critical thinking, problem-solving, and time management abilities. ► KEY ACCOMPLISHMENTS • Designing a new service model for Employee Relations (ER) at Assurance IQ, I established processes and best practices that empowered the department to effectively support HR and business-wide goals. By coordinating across internal stakeholders, I streamlined connections between legal & ER, resulting in timely issue resolution. • To improve Assurance IQ’s response time to employee grievances, I collaborated with technical teams to create a case management system within JIRA. This enabled the company to quickly gather information on trends and areas of concern, along with the ability to address issues within 48 hours. • I spearheaded multiple regulatory/legal compliance measures at Assurance IQ, including new efforts to navigate and fulfill requirements within Canada. By interviewing and selecting an employment law firm within Canada and hosting Canada-specific labor law training, I ensured the company was prepared for audits. • On behalf of Bankers Healthcare Group, I delivered employee termination training to 300+ team leaders. Creating and enforcing new guidelines, I encouraged a compassionate, compliant, and effective termination process, that resulted in a 30% reduction in complaints from former employees. ► CORE COMPETENCIES Human Resources (HR) Leadership • Employee Development • Program Management • Operations Management • Regulatory Compliance • Recruiting • Hiring • Interviewing • Policy Development • Project Management • Training • Process Improvement • Strategic Planning • Team Leadership • Relationship-building • Conflict Resolution • Corrective Actions • Mediation ► CONTACT ME If you’re interested in learning more about my professional journey, connect with me via email at emerald.smart.84 at gmail.com. Let’s connect!
Emerald Smart Shrm-Scp’s Current Industry Bankers Healthcare
Emerald
Smart Shrm-Scp’s Prior Industry
Assurance
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Tallahassee Democrat
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Target
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Officemax
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Memorial Hermann Health System
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Bankers Healthcare
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Work Experience

Bankers Healthcare
Senior Employee Relations Manager
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Memorial Hermann Health System
Employee Relations Advisor / Compliance Advisor
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Officemax
Human Resources Generalist
Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Target
Human Resources Generalist
Sat Mar 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Tallahassee Democrat
Marketing Specialist / Coordinator - Intern
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Assurance
Employee Relations Director
— Present